Shipping policy
Shipping Country
We currently ship exclusively to customers located in United States.
Order Cut-Off Time
Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed on the same business day. Orders placed after 5:00 PM will be processed on the next business day.
Order Processing Time
Orders are processed within 1 to 2 business days.
Orders are processed Monday to Friday, excluding weekends and United States public holidays.
Shipping Carriers
Each product is handled carefully by UPS, FedEx or USPS and shipped as quickly as possible
Estimated Delivery Time
- Processing time: 1 to 2 business days.
- Shipping time: Typically 4 to 5 business days after dispatch.
- Total estimated delivery time (from the order date to delivery): 5 to 7 business days. Deliveries are made Monday to Friday, during standard business hours.
Shipping Costs
Shipping is completely free for all orders.
There are no shipping fees or minimum order requirements.
Order Tracking
Once your order has been shipped, you will receive an email confirmation with a tracking number.
You can use this tracking number to check the status of your shipment on our order tracking page.
Customer Service
If you have any questions about your order, delivery time, or shipping method, please contact our support team:
- Email: support@viontehomes.com
- Phone Number : +1-612-789-0530
- Address: 1995 Oakcrest Avenue Roseville, MN 55113
- Customer Service Hours: Monday - Friday: 9:00 AM to 5:00 PM
We aim to respond to all inquiries within 24 hours.