Refund policy

At Vionte Homes, we are committed to providing high-quality products and excellent service. If you are not completely satisfied with your purchase, please follow the steps below to return your product:

Return Period
Products can be returned within 30 days of receipt.

Return Policy
Items must be in the same condition as received, unused, and in their original packaging.

Return Procedure
To initiate a return, please contact us at support@viontehomes.com. We will provide you with a return address and further instructions.

Return Costs
Return shipping costs are the responsibility of the customer.

What Happens if I Receive a Defective Product?
If you receive a defective product, please notify us within 30 days of receipt. We will replace the product free of charge once it is returned.

Exchanges
We do not accept exchanges at this time. However, you may return your item and place a new order.

Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected. If approved, refunds will be processed and credited back to your original payment method within 7 business days.

Customer Support
If you have any questions about your return, the return process, or need assistance with a defective product, please contact our support team:

We aim to respond to all inquiries within 24 hours.